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FAQ

Frequently Asked Questions

Will it work?

YES – With the vacuum seal, just like our waterproof medical covers, IT IS THE BEST WATERPROOF CASE OUT THERE AT ANY COST! We have made medical products with the same vacuum technique for more than 10 years. If a surgery was to get wet, it might get infected. When used properly with the vacuum intact the device inside the case will stay completely Dry.

What makes your case better then the others on the market?

The DryCASE is TRULY completely waterproof. We don’t just claim to be completely waterproof but we demonstrate it with our vacuum seal. The vacuum seal takes all the air out of the case so there is no way that water can enter. There can be no exchange of gas (air) for liquid (water). The vacuum seal also allows full use of your touch screen because it seal flush on the face of the phone.

The DryCASE also features a 3 way headphone jack, this allows you to use both stereo headphones and your microphone. This allows you to listen to music or even take calls. You can also hear and talk through the DryCASE as long as a little air is left in, it will still be waterproof and can be sealed, there just needs to be a little bit of air for sound waves to travel.

Our product also features a neoprene armband which can be used to attach the product to your arm or to the console or a boat or anything else. The DryCASE is also completely crystal clear on both sides for taking photos and having full use of the controls or screen of your device.

In addition it fits many size devices. Although our product works great with the iphone and other smart phones, it will fit almost any sized phone, camera or mp3 player.

There are several other cases and bags on the market, ours is competitively priced at $39.99 and includes all the above features. Most other products are more expensive and/ or have fewer features or are product specific.

Are there any special Instructions?

Everything WILL stay dry when the Dry Case is used properly. Leave the object in the vacuumed case and check it for 3 minutes before jumping into the water. The vacuum (no air inside) mean no gas/liquid exchange, = Completely Dry.

What are the dimensions of the DryCASE? Will it fit my phone, camera or MP3?

The DryCASE is 4.25 inches wide (10.8 cm) and 7.5 inches long (16.5 cm) and will fit almost any phone, camera or MP3 player. If you are not sure if your device will fit, just give us at call at 888-600-0379 or shoot us an email at info@drycase.com an we'll be happy to help!

What are the dimensions of the DryCASE Tablet (DC17)? Will it fit my tablet, e-reader or other device?

The DryCASE Tablet is 9 inches wide (22.86 cm) and 13 inches long (33.02 cm) and will fit almost any tablet, e-reader or large touch pad device. If you are not sure if your device will fit, just give us at call at 888-600-0379 or shoot us an email at info@drycase.com an we'll be happy to help!

Is it Guaranteed?

YES – Money back,  if not completely satisfied. Dry Case, LLC return policy states that if the product is returned unused within seven days a refund will be issued to the retail customer. Outside the seven day period, there is a one year product replacement warranty. That is the retail customer will be given a replacement for defective product from the store or website that they purchased it from. Authorized Resellers of DryCASE should honor this replacement policy.

What if my phone or camera gets wet? Will you replace it?

When used properly under the vacuum seal your device will remain completely dry. There are many ways for electronics to get wet and there is no way of knowing how anyone’s electronic device might have been damaged. Many of us have wet and broken devices from earlier accidents (this is why Dry Case was invented!) We cannot assume responsibility for wet devices otherwise people could send or return all their old electronics to us. Again under the vacuum seal your device will remain completely dry.

 

 
 
 
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Copyright © Dry Case, LLC. All Rights Reserved. Patents Pending.
349 Military Cutoff Road, Wilmington, North Carolina, 28405, U.S.A
Toll Free: 1-888-600-0379 | Email: Info@DryCase.com